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Global Media Client Services Specialist (all genders)

Universal Music is the market leader in the music business. The world’s most famous and most successful record labels belong to us. We’ve been writing music history for over 100 years representing legendary musicians across all genres. Our accomplishments are driven by our love for music, extraordinary artists and our ambitious team. In everything we do, we are committed to artistry, innovation and entrepreneurship.

Here’s your chance to join! Effective immediately, we’re looking for a Global Media Client Services Specialist (all genders) to become a part of our Global Media Management & Technology team, located in Salzburg, Austria.

Job Summary:
The Global Media Client Services Specialist supports Universal Music Group’s global media operations by coordinating audio and video workflows across the digital supply chain. Working closely with Client Services leads, engineering teams and internal partners, this role ensures media content is collected, processed, tracked, and delivered accurately and on time.

The role is operational and service-oriented, combining coordination, data accuracy, and communication. You will act as a key point of contact for internal labels, territories, and partners, supporting submission processes, compliance checks, and day-to-day workflow execution across UMG’s digital media assets.

Job Functions:

  • Work closely with Client Services Leads and internal engineering teams to manage and facilitate media workflows across the digital supply chain
  • Support internal labels, territories, and partners by providing clear guidance on content submission requirements and delivery specifications
  • Research, locate, and validate media content across internal and external storage, archive, and vault systems
  • Upload, download, and manage approved media files across UMG business systems
  • Ensure assets and associated metadata are accurate, complete, and compliant with company standards prior to ingestion
  • Monitor workflows and task queues, identifying issues and coordinating resolutions through to final delivery
  • Add and maintain metadata in UMG content management and workflow systems
  • Produce accurate reports and updates to support operational tracking, SLAs, and KPIs
  • Contribute to special projects, including workflow improvements, documentation, training materials, and evaluation of new tools or technologies

Job Requirements:

Essential

  • Typically 2+ years of relevant experience in coordination, operations, or client services roles
  • Experience working with digital media assets (audio and/or video)
  • General understanding of media asset formats and delivery workflows
  • Experience supporting project coordination or operational processes
  • Excellent written and verbal communication skills with a customer-service mindset, collaborating with global teams and stakeholders where English is the primary working language
  • Strong working knowledge of Microsoft Office, especially Excel and Word
  • Experience with database entry, reporting, and documentation
  • Ability to manage multiple tasks, prioritise effectively, and work in a deadline-driven environment

Desirable

  • Experience with content management, workflow or ticketing systems (e.g. SonyCi, Airtable, or similar)
  • Experience working in an international or cross-functional business environment
  • Exposure to digital media supply chains (audio and/or video)
  • Familiarity with video or audio production environments

Personal Qualities / Key Behaviours

  • Proactive and self-motivated, with a strong sense of ownership
  • Detail-oriented and structured in both data and content handling
  • Collaborative and comfortable working across teams and time zones
  • Service-minded, professional, and clear in communication
  • Curious and open to improving workflows and processes
  • Reliable and adaptable in a fast-paced operational environment

Additional Information:
This is a 38.5-hour full-time position based in Salzburg, working closely with international colleagues across multiple territories. The role offers hands-on exposure to Universal Music Group’s global media operations, with opportunities to develop operational expertise across both audio and video services.
Compensation is based on the applicable Austrian collective bargaining agreement. According to the collective agreement, the minimum salary is EUR 2,473 gross per month. A competitive salary will be offered based on your skills and experience.

Rewards & Benefits at UMG Austria:
Working at UMG is more than just a job – it’s the total package. We take care of our people and are committed to creating an environment where employees feel supported, valued, and able to do their best work.

Highlights from our UMG Austria rewards and benefits include:

  • Annual subscription to music streaming services
  • Discounts and cashback rewards platform
  • The possibility to choose from a variety of additional benefits, such as the Klimaticket
  • JobRad (bike leasing program)
  • Free coffee and beverages at the office
  • Free parking

#joinuniversalmusic
We look forward to receiving your application in English! Please send us your documents (cover letter, CV, references) to: applications-salzburg@umusic.com and state your earliest possible start date and salary expectations.